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Related Concept Videos

Barriers to Effective Communication I01:30

Barriers to Effective Communication I

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A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this...
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Barriers to Effective Communication II01:21

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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Therapeutic Communication01:30

Therapeutic Communication

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
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Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
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Levels of Communication I: Intrapersonal, Interpersonal, and Small Group01:29

Levels of Communication I: Intrapersonal, Interpersonal, and Small Group

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Interpersonal communication focuses on the exchange of messages between two people.
We can participate in these relationships through verbal, nonverbal, and mediated communication. We engage in verbal communication when we use words during our interaction to convey specific meanings. On the other hand, nonverbal communication refers to various factors that can impact how we understand each other—for example, facial expressions.
We interact with others using mediated technologies like the...
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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

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The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
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A Cognitive Paradigm to Investigate Interference in Working Memory by Distractions and Interruptions
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Reading Room Interruptions are Less Disruptive When Using Asynchronous Communication Methods.

Joseph H Yacoub1, Daniel A Weitz2, Thomas P Stirrat2

  • 1Department of Radiology, MedStar Georgetown University Hospital, 3800 Reservoir Rd NW, Washington, DC, USA. joeyacoub@gmail.com.

Journal of Imaging Informatics in Medicine
|March 20, 2024
PubMed
Summary
This summary is machine-generated.

Radiologist interruptions from asynchronous communication methods, like Microsoft Teams, are less disruptive than phone or in-person ones. These newer methods occur less often during radiology cases and are shorter, improving workflow.

Keywords:
Asynchronous communicationImaging productivityInterruptionsRadiology workflowReading room

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Area of Science:

  • Radiology
  • Medical Informatics
  • Healthcare Operations

Background:

  • Radiologist interruptions are frequent and disruptive, often occurring during diagnostic image interpretation.
  • Prior studies indicate synchronous communication (phone, in-person) causes significant disengagement.
  • Asynchronous communication tools are increasingly available in healthcare settings.

Purpose of the Study:

  • To investigate the changing nature of radiology interruptions with the rise of asynchronous communication.
  • To test the hypothesis that asynchronous interruptions are less disruptive than synchronous ones.
  • To compare the timing, severity, and length of interruptions across different communication methods.

Main Methods:

  • An observational study involving direct observation of 30 radiologists (attendings, residents, fellows) across three reading rooms.
  • Documentation of interruption frequency, timing, severity, method (Teams, phone, in-person, other), and duration.
  • Data collected during approximately 90-minute sessions over standard weekday hours.

Main Results:

  • A total of 225 interruptions were recorded, averaging 5.2 per hour.
  • Asynchronous interruptions (Microsoft Teams) were shorter (1 min 12 s) and less likely to occur during cases (60.5%) compared to phone (2 min 48 s, 97.9% during cases) and in-person (2 min 12 s, 82% during cases) interruptions.
  • A significant shift towards asynchronous communication methods for interruptions was observed.

Conclusions:

  • Asynchronous communication tools represent a new development in radiology interruptions, differing from previous literature.
  • Interruptions via asynchronous methods are demonstrably shorter and less likely to disrupt ongoing case interpretations.
  • Promoting asynchronous communication in radiology practices can potentially mitigate workflow disruptions and enhance efficiency.