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Related Experiment Video

Updated: Jul 15, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

How Nurses Influence the Patient Experience.

Nicole George¹

¹Nicole George is director of the Nursing Center of Excellence at Press Ganey in Chicago. Contact author: nicole.george@pressganey.com . The author has disclosed no potential conflicts of interest, financial or otherwise.

The American Journal of Nursing

|March 21, 2024

Summary

This series explores healthcare performance, focusing on safety, reliability, and patient experience. It offers practical tactics to improve engagement, work culture, and nurse-sensitive outcomes using national data.

Related Experiment Videos

Last Updated: Jul 15, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

Healthcare Performance Improvement
Patient Experience Research

Background:

The human experience in healthcare is multifaceted.
National data highlights the intersections of key performance areas.

Purpose of the Study:

To explore the impact of safety, reliability, and service on engagement and work culture.
To provide evidence-based, practical tactics for improving the patient experience.

Main Methods:

Analysis of the latest national healthcare data.
A "deep dive" approach into current thinking and evidence-based practices.

Main Results:

Identified intersections between safety, reliability, experience, and service.
Demonstrated impact on engagement, work culture, and nurse-sensitive outcomes.

Conclusions:

Continuous improvement in healthcare performance requires a focus on the human experience.
Practical, implementable tactics are crucial for enhancing patient outcomes and work environments.