Qbnb: An innovative C2B2C2B2C e-commerce mode for integrated on-demand services

Area of Science:

• E-commerce
• Service Innovation
• Social Economics

Background:

• Traditional e-commerce struggles with unstructured, personalized service demands, especially for disadvantaged groups.
• Existing models lack tailor-made abilities to describe, explain, and understand unique service needs.
• This gap limits the exploration and fulfillment of personalized, high-quality, and urgent service requirements.

Purpose of the Study:

• To propose the innovative concept of "integrated services on demand".
• To develop the C2B2C2B2C-based "Qbnb" e-commerce mode, its operational mechanism, and platform architecture.
• To demonstrate Qbnb's effectiveness in meeting the e-commerce service demands of disadvantaged groups.

Main Methods:

• Conceptualization of "integrated services on demand".
• Development of a C2B2C2B2C e-commerce model named "Qbnb".
• Exploratory operation training and analysis of the Qbnb platform architecture and mechanism.

Main Results:

• Qbnb effectively centralizes and allocates idle social surplus service capacity.
• The model successfully caters to the specific needs of disadvantaged groups in e-commerce.
• Significant expansion in service demand and capacity observed compared to traditional modes.

Conclusions:

• Qbnb enhances service efficiency and broadens the service consumption market.
• The model creates substantial new job opportunities.
• Integrated services on demand represent a paradigm shift for inclusive e-commerce.