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Responses of Five Different Artificial Intelligence Chatbots to the Top Searched Queries About Erectile Dysfunction:
Mehmet Fatih Şahin1, Hüseyin Ateş2, Anıl Keleş2
1Faculty of Medicine Department of Urology, Tekirdağ Namık Kemal University, Süleymanpaşa, Tekirdağ, 59020, Turkey. mfatihsahin@gmail.com.
Journal of Medical Systems
|April 3, 2024
Summary
This study compared AI chatbots for erectile dysfunction (ED) information. Bard offered better readability, while Copilot provided superior quality, though neither met ideal standards.
Area of Science:
- Medical Informatics
- Artificial Intelligence in Healthcare
- Patient Education
Background:
- Erectile dysfunction (ED) is a common health concern with significant global search interest.
- Patients increasingly seek health information online, including from artificial intelligence (AI) chatbots.
- Evaluating the quality and readability of AI-generated health content is crucial for patient understanding and safe use.
Purpose of the Study:
- To compare the quality and readability of responses from five AI chatbots (ChatGPT, Bard, Bing, Ernie, Copilot) to top erectile dysfunction (ED) search queries.
- To assess AI chatbot performance using established metrics for information quality and readability.
- To identify which AI chatbots provide the most understandable and accurate information regarding ED.
Main Methods:
- Identified top ED-related search queries using Google Trends.
- Inputted 25 frequently searched ED terms into five AI chatbots.
- Evaluated chatbot responses using DISCERN, Ensuring Quality Information for Patients (EQIP), Flesch-Kincaid Grade Level (FKGL), and Reading Ease (FKRE) metrics.
Main Results:
- None of the AI chatbots achieved optimal readability for ED information.
- Bard demonstrated significantly higher Flesch-Kincaid Reading Ease (FKRE) and Grade Level (FKGL) scores, indicating simpler language.
- Copilot achieved superior EQIP and DISCERN ratings, suggesting better information quality compared to other chatbots.
Conclusions:
- Bard offers the most accessible language for understanding ED information among the tested chatbots.
- Copilot provides higher quality information regarding erectile dysfunction.
- Continuous improvement in AI chatbot understandability and text quality is noted, enhancing patient guidance potential.
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