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Published on: February 16, 2011
Digital Navigator Training to Increase Access to Mental Health Care in Community-Based Organizations
Noy Alon1, Sarah Perret1, Amy Cohen1
1Beth Israel Deaconess Medical Center, Boston (Alon, Perret, Dwyer, Torous); Clinical Support System for Serious Mental Illness, American Psychiatric Association, Washington, D.C. (Cohen); The Menninger Clinic, Houston (Partiquin, Boyd); Easter Seals Greater Houston, Houston (Partiquin, Reat, Hough); Columbia University Medical Center and New York State Psychiatric Institute, New York City (LeMelle); Mayor's Office for Adult Literacy, Houston (Aguilera); Michael E. DeBakey Department of Veterans Affairs (VA) Medical Center, Houston (Walsh, Hogan, Smith).
Abstract:
Providing human support for users of behavioral health technology can help facilitate the necessary engagement and clinical integration of digital tools in mental health care. A team conducted digital navigator training that taught participants how to promote patrons' digital literacy, evaluate and recommend health apps, and interpret smartphone data. The authors trained 80 participants from 21 organizations, demonstrating this training's feasibility, acceptability, and need. Case studies explore the implementation of this training curriculum. As technology's potential in mental health care expands, training can empower digital navigators to ensure that the use of digital tools is informed, equitable, and clinically relevant.
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