Surgical Service Utilization and In-Patient Satisfaction in Surgical Service

Area of Science:

• Healthcare Management
• Surgical Services Quality
• Patient Experience Research

Background:

• Patient satisfaction is a key indicator for healthcare service quality improvement.
• Assessing patient satisfaction and service utilization is crucial for surgical departments.
• Bir Hospital aimed to evaluate patient satisfaction within its surgical services.

Purpose of the Study:

• To assess service utilization and patient satisfaction.
• To identify factors influencing satisfaction in surgical patients.
• To provide data for quality improvement initiatives in surgical care.

Main Methods:

• A prospective cross-sectional analytical study was conducted.
• Data collected from February 2021 to June 2023 at Bir Hospital.
• Patient satisfaction measured using the Satisfaction with Anesthesia Patient Scale (SAPS) and analyzed in SPSS v20.

Main Results:

• 152 patients were analyzed across conservative, elective, and emergency surgery groups.
• Over 95% of patients reported being satisfied or very satisfied with treatment/care.
• Mean satisfaction scores: Conservative (22.13 ±2.53), Elective Surgery (21.11± 2.55), Emergency Surgery (21.66 ±2.68).

Conclusions:

• High levels of patient satisfaction were observed for surgical services at Bir Hospital.
• Satisfaction scores were notably higher in the emergency surgery group compared to the elective surgery group.
• Findings indicate successful service delivery and positive patient experiences within the surgical department.