COVID-19 experience in Morocco: Modelling the agile capabilities of Moroccan Clinics

The COVID-19 pandemic posed multiple challenges to the healthcare sector. To be a leader under this crisis, healthcare organizations need to be agile in order to face the various challenges of the pandemic, as the treatment of COVID-19 patients, equipping hospitals with medical and protective equipment, strengthen epidemiological monitoring. Acknowledging the importance of this concept, many healthcare organizations have implemented agility on their health care system. In this context, this study uses total interpretive structural modeling (TISM) for two purposes. First, it models the agile capabilities of a Moroccan healthcare organization in a hierarchical form by differentiating between the driving capabilities and the dependent ones. Second, it interprets the interrelationship among them and ranks the capabilities based on their influence on agility. Through a literature review, different capabilities of organization agility have been identified followed by a questionnaire circulated among different healthcare professionals. Results indicate the most agile capabilities that bring agility in the healthcare organizations in order to address those challenges caused by the COVID-19 crisis.