Related Experiment Video
Updated: Jun 28, 2025

'Boden Food Plate': Novel Interactive Web-based Method for the Assessment of Dietary Intake
Published on: September 18, 2018
Development of performance indicators by the Delphi study for foodservice operations in senior welfare centers:
Gyoungok Gang1,2, Hyeja Chang3, Sang-Gil Lee2,4
1Department of Food and Nutrition, Yonsei University, 50 Yonsei-ro, Seodaemun-gu, Seoul, 03722 Republic of Korea.
Abstract:
With the rapid growth of the elderly population, the number of elderly welfare centers has expanded significantly. However, the current regulations and standards for foodservice management in these centers are inadequate. To address this issue, this study aimed to develop objective and integrated performance indicators based on the Balanced Scorecard for foodservice programs in elderly welfare centers. To evaluate the validity and reliability of the performance indicators, two Delphi studies were conducted in April 2017. The Delphi survey included the evaluation of strategic goals, financial perspective, customer perspective, learning and growth perspective, and the internal process perspective. The degree of consensus among experts was assessed using Kendall's W-test. As a result of the study, the study ultimately identified 33 performance indicators from 12 strategic goals in four perspectives, which could be used as an efficient tool to evaluate, supplement, and improve foodservice in elderly welfare centers.
Supplementary Information:
The online version contains supplementary material available at 10.1007/s10068-023-01468-x.
Related Concept Videos
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
Methods of Documentation III: PIE
Introduction to Statistical Process Control
Role of Communication in the Nursing Process II: Planning and Implementation
Planning Nursing Care II

