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Online social transparency in enterprise information systems: a risk assessment method
Tahani Alsaedi1, Nada Sherief2, Keith Phalp3
1Department of Computer Science and Informatics, Applied College, Taibah University, Medina, Saudi Arabia.
Information Technology & Management
|April 16, 2024
Summary
This study introduces a systematic method to identify and evaluate risks associated with online social transparency in teleworking environments. The approach aids managers in recognizing and assessing potential issues like information overload and peer pressure.
Area of Science:
- Information Systems
- Organizational Behavior
- Risk Management
Background:
- Teleworking, enabled by information and communication technologies, surged during the COVID-19 crisis.
- Enterprise social networking tools are increasingly used to enhance remote work collaboration and situational awareness.
- Online social transparency, the sharing of personal and contextual information, presents potential risks.
Purpose of the Study:
- To present a systematic method for identifying and evaluating risks of online social transparency in enterprises.
- To address the lack of structured approaches for managing these risks.
- To support managers in assessing and mitigating adverse effects.
Main Methods:
- Development of a novel method detailing workflow, stakeholders, and techniques.
- Application and evaluation of the method in a real organizational context.
- Assessment of applicability, efficiency, and effectiveness in risk identification and management.
Main Results:
- The proposed method provides a framework for systematic risk analysis.
- It effectively helps in recognizing and identifying specific risks related to online social transparency.
- The evaluation demonstrated the method's practical utility in an organizational setting.
Conclusions:
- A systematic method for identifying and evaluating online social transparency risks is crucial for teleworking.
- The developed method offers a structured approach to support managers in risk assessment.
- This research contributes to safer and more effective remote work practices.
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