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Acceptability and Satisfaction of Patients and Providers With Telemedicine During the COVID-19 Pandemic: A Systematic
Shazina Saeed1,2, Manmohan Singhal2, Karuna N Kaur1
1Amity Institute of Public Health & Hospital Administration, Amity University, Noida, IND.
Insights
Telemedicine use surged during COVID-19, with patients highly satisfied due to convenience and cost savings. Providers reported satisfaction but faced technical challenges, impacting their overall experience and adoption of virtual care.
Area of Science:
- Health Services Research
- Infectious Diseases
- Digital Health
Background:
- The COVID-19 pandemic significantly disrupted traditional healthcare delivery.
- Telemedicine emerged as a critical tool for maintaining healthcare access during lockdowns.
- Understanding patient and provider satisfaction is crucial for effective telemedicine implementation.
Purpose of the Study:
- To evaluate patient and healthcare provider satisfaction with telemedicine services during the COVID-19 pandemic.
- To identify factors influencing satisfaction and barriers to telemedicine adoption.
Main Methods:
- A systematic literature search was performed on PubMed and Google Scholar.
- Preferred Reporting Items for Systematic Literature Reviews and Meta-Analyses (PRISMA) guidelines were followed.
- Published literature on patient and provider satisfaction with telemedicine was analyzed.
Main Results:
- Patients reported high satisfaction with telemedicine, citing convenience and cost savings.
- Providers expressed general satisfaction but were less satisfied than patients due to technical issues and document transmission difficulties.
- Lack of provider compensation and a perception of telemedicine being for emergencies only were identified barriers.
Conclusions:
- Telemedicine offers significant potential to enhance healthcare access and efficiency.
- Addressing technical challenges, reimbursement issues, and defining the appropriate scope of telemedicine are essential for its successful integration.
- Findings can inform future healthcare policies to optimize telemedicine use and satisfaction for both patients and providers.
Abstract:
COVID-19, also known as coronavirus disease 2019, is an extremely contagious viral sickness caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). After the first cases of this primarily respiratory viral illness were recorded in Wuhan, Hubei Province, China, in late December 2019, SARS-CoV-2 rapidly disseminated across the globe. Consequently, on March 11, 2020, the World Health Organization (WHO) declared it a global pandemic. The rapid spread of the COVID-19 virus, coupled with subsequent lockdowns and social distancing measures, profoundly disrupted traditional healthcare delivery systems. Amidst the COVID-19 pandemic, telemedicine emerged as a pivotal solution for delivering healthcare services while minimizing exposure to the virus. This study aims to assess patient and provider satisfaction with telemedicine during this unprecedented period. A systematic literature search was conducted on PubMed and Google Scholar using specific MeSH terms and Preferred Reporting Items for Systematic Literature Reviews and Meta-Analyses (PRISMA) guidelines to summarize patient and provider satisfaction concerning telemedicine using all the facts, evidence, and published literature. The analysis showed that although providers were generally satisfied with telemedicine, they were less satisfied than patients due to technical issues and difficulties transmitting documents. Patients reported high satisfaction with telemedicine, citing convenience and cost savings as major benefits. However, a lack of provider compensation was identified as a potential barrier to adoption. Most providers believed that telemedicine was only necessary in emergencies while a few recognized its potential for routine care. The study concludes that telemedicine has the potential to improve healthcare access and efficiency, but more research is needed to address technical and reimbursement issues and to determine the appropriate scope of telemedicine use. Overall, the findings of this study can inform future healthcare policies and regulations to ensure that telemedicine is used effectively and to the satisfaction of both patients and providers.
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