Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Concept Videos

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

7.9K
Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
7.9K
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

4.8K
The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
4.8K
Cognitive Dissonance01:38

Cognitive Dissonance

32.6K
Social psychologists have documented that feeling good about ourselves and maintaining positive self-esteem is a powerful motivator of human behavior (Tavris & Aronson, 2008). In the United States, members of the predominant culture typically think very highly of themselves and view themselves as good people who are above average on many desirable traits (Ehrlinger, Gilovich, & Ross, 2005). Often, our behavior, attitudes, and beliefs are affected when we experience a threat to our...
32.6K
Barriers to Effective Communication I01:30

Barriers to Effective Communication I

8.8K
A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this...
8.8K
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

3.6K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.6K
Self-Discrepancy Theory02:45

Self-Discrepancy Theory

18.3K
One influential perspective on what motivates people's behavior is detailed in Tory Higgin's self-discrepancy theory (Higgins, 1987). He proposed that people hold disagreeing internal representations of themselves that lead to different emotional states.  
18.3K

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Explaining gender differences in negotiation: A close replication of Amanatullah and Morris (2010).

Journal of experimental psychology. General·2026
See all related articles

Related Experiment Video

Updated: Jun 28, 2025

Making Sense of Listening: The IMAP Test Battery
11:25

Making Sense of Listening: The IMAP Test Battery

Published on: October 11, 2010

15.8K

Disagreement Gets Mistaken for Bad Listening.

Zhiying Bella Ren1, Rebecca Schaumberg1

  • 1Operations, Information, and Decisions Department; The Wharton School of the University of Pennsylvania.

Psychological Science
|April 17, 2024
PubMed
Summary

People often mistake agreement for good listening. This study shows that even skilled listeners are perceived as poor listeners if they disagree with the speaker, impacting communication effectiveness.

Keywords:
agreementconflictconversationlisteningnaïve realismopen dataopen materialspreregistered

More Related Videos

Driving Under the Influence: How Music Listening Affects Driving Behaviors
07:25

Driving Under the Influence: How Music Listening Affects Driving Behaviors

Published on: March 27, 2019

12.4K
Author Spotlight: Investigating the Impact of Emotional Prosodies on Voice Recognition and Perception
05:48

Author Spotlight: Investigating the Impact of Emotional Prosodies on Voice Recognition and Perception

Published on: August 9, 2024

1.5K

Related Experiment Videos

Last Updated: Jun 28, 2025

Making Sense of Listening: The IMAP Test Battery
11:25

Making Sense of Listening: The IMAP Test Battery

Published on: October 11, 2010

15.8K
Driving Under the Influence: How Music Listening Affects Driving Behaviors
07:25

Driving Under the Influence: How Music Listening Affects Driving Behaviors

Published on: March 27, 2019

12.4K
Author Spotlight: Investigating the Impact of Emotional Prosodies on Voice Recognition and Perception
05:48

Author Spotlight: Investigating the Impact of Emotional Prosodies on Voice Recognition and Perception

Published on: August 9, 2024

1.5K

Area of Science:

  • Psychology
  • Communication Studies
  • Social Psychology

Background:

  • Effective listening is crucial for successful professional and personal interactions.
  • Individuals may feel unheard despite attentive listening, suggesting a disconnect in perception.
  • Existing research often focuses on objective listening behaviors, with less emphasis on the role of agreement.

Purpose of the Study:

  • To investigate whether speakers conflate listener agreement with objective listening quality.
  • To examine how listener disagreement impacts speaker perceptions of listening effectiveness.
  • To explore the underlying psychological mechanisms behind this perceived listening quality.

Main Methods:

  • Conducted 11 studies with 3,396 adult participants.
  • Manipulated listener agreement independently of objective listening behaviors across various communication mediums (e.g., video, chat).
  • Controlled for other positive listener impressions, such as likability.

Main Results:

  • Speakers consistently perceived disagreeing listeners as worse listeners, irrespective of objective listening quality.
  • This perception of poor listening persisted even when controlling for the listener's likability.
  • The effect was observed across diverse conversational topics and communication formats.

Conclusions:

  • Listener agreement is a significant factor influencing speaker perceptions of listening quality.
  • Speakers may infer poor listening from disagreement due to an assumption of their own views' correctness.
  • The findings highlight a potential barrier to effective communication where disagreement can overshadow genuine listening efforts.