Patient and Staff Experience of Remote Patient Monitoring-What to Measure and How: Systematic Review

Area of Science:

• Health Services Research
• Digital Health
• Patient Experience

Background:

• Patient and staff experience are critical for evaluating remote patient monitoring (RPM) interventions.
• A comprehensive overview of existing RPM experience measurement tools and methods is currently lacking.

Purpose of the Study:

• To compile a comprehensive set of experience constructs and measurement instruments used in RPM research.
• To propose guidelines for enhancing methodological standardization in RPM experience evaluation.

Main Methods:

• Systematic review of full-text English papers on RPM interventions measuring patient or staff experience, published after January 1, 2011.
• Inclusion criteria excluded studies on non-sensor-based monitoring, primary care, participants under 18, or focusing solely on attitudes/technologies.
• Data were analyzed using correspondence analysis, a multivariate statistical technique, after searching Medline (PubMed) and EMBASE.

Main Results:

• 158 papers were included, reporting 546 experience-measuring instances using 160 unique instruments for 120 constructs.
• Significant growth in RPM experience research over the past decade, with a notable underrepresentation of staff experience.
• Experience measures were categorized into four main groups: service system, care, usage/adherence, and health outcome related.

Conclusions:

• A lack of consensus and standardization in RPM experience measurement methods creates a critical knowledge gap.
• This review provides a structured overview of RPM experience measures and practical guidelines to improve research quality and standardization.
• Recommendations are offered to integrate experience measurement into interdisciplinary data strategies for continuous RPM evaluation.