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Virtual Care: Perspectives From Family Physicians.

Olivia Ritchie1, Emily Koptyra1, Liz B Marquis2

  • 1Department of Family Medicine, University of Michigan, Ann Arbor, MI.

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Family physicians found virtual care impacts workflow and communication. Addressing concerns about appropriate use and structural support can enhance virtual care quality for patients and providers.

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Area of Science:

  • Family Medicine
  • Health Services Research
  • Digital Health

Background:

  • The COVID-19 pandemic accelerated virtual care adoption in healthcare systems.
  • Understanding family physicians' experiences with virtual care is crucial for optimizing its integration into hybrid care models.
  • Physician perspectives are key to improving both patient and provider experiences with virtual care.

Purpose of the Study:

  • To investigate family medicine physicians' perceptions of virtual care at Michigan Medicine.
  • To identify factors influencing the quality and effectiveness of virtual care delivery.
  • To inform strategies for enhancing virtual care for patients and physicians.

Main Methods:

  • Qualitative descriptive study design.
  • Semistructured interviews conducted with family medicine physicians.
  • Thematic analysis of interview transcripts using MAXQDA software.

Main Results:

  • Four major themes emerged: appropriate virtual evaluation concerns, perceived patient benefits, communication dynamics, and necessary structural support.
  • Physicians identified specific conditions suitable for virtual assessment.
  • Effective virtual care requires focused communication and adequate structural resources.

Conclusions:

  • Findings provide insights into optimizing virtual care delivery.
  • Recommendations can guide resource allocation to improve virtual care quality and effectiveness.
  • Addressing physician-identified themes can enhance the patient-provider virtual care experience.