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Updated: Jun 28, 2025

Assessment and Evaluation of the High Risk Neonate: The NICU Network Neurobehavioral Scale
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Published on: August 25, 2014

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Children's satisfaction with nursing care during hospitalization: A cross-sectional study

Maribel Domingues Carvalhais1, Andrea Raquel Melo Oliveira2, Paula Cristina Ferreira Fontoura2

  • 1Portuguese Red Cross Northern Health School, Rua da Cruz Vermelha, Cidacos, 3720-126, Oliveira de Azeméis, Portugal.

Journal of Pediatric Nursing
|April 23, 2024
PubMed

Insights

Hospitalized children reported high satisfaction with nursing care, particularly nurse characteristics. Findings emphasize incorporating children

Area of Science:

  • Pediatric Nursing
  • Patient Satisfaction
  • Healthcare Quality

Background:

  • Assessing patient satisfaction is crucial for improving healthcare services.
  • Understanding children's perspectives on nursing care is vital in pediatric settings.

Purpose of the Study:

  • To evaluate the satisfaction levels of hospitalized children regarding the nursing care they received.
  • To identify specific aspects of nursing care that children value most and least.

Main Methods:

  • A cross-sectional study was conducted with 61 children aged 6-15 years.
  • The "Children Care Quality at Hospital" questionnaire was used to collect data.
  • Participants were children admitted to the Pediatrics Department of a hospital in Northern Portugal.

Main Results:

  • Children reported high overall satisfaction with nursing care (mean score 77.11%).
  • Nurse Characteristics was the most highly valued domain.
  • The Nursing Environment was the least valued domain among the participants.

Conclusions:

  • The study underscores the importance of considering children's perspectives in healthcare planning.
  • Findings offer insights for enhancing nursing care quality and ward environments in pediatric units.
  • Results call for nurses to reflect on children's evaluations to improve pediatric nursing practice.
Abstract

Keywords:
Hospitalized childNursing carePatient satisfactionPediatrics

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