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Sprint-inspired One-on-One Post-Go-Live Training Session (Mini-Sprint) Improves Provider Electronic Health Record

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Physician training using electronic health record (EHR) mini-sprints improved provider efficiency and satisfaction. This cost-effective intervention demonstrated a significant return on investment, reducing burnout and increasing revenue.

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Area of Science:

  • Health Informatics
  • Medical Education
  • Healthcare Administration

Background:

  • Inefficient electronic health record (EHR) use increases physician documentation burden, cognitive load, and burnout.
  • Traditional EHR efficiency sprints are resource-intensive.
  • Mini-sprints offer a more economical, one-on-one training alternative.

Purpose of the Study:

  • To evaluate a post-go-live mini-sprint intervention for optimizing EHR efficiency.
  • To assess provider satisfaction and workflow improvements.
  • To analyze the financial impact of the mini-sprint training.

Main Methods:

  • One-on-one, provider-to-provider mini-sprint sessions were implemented.
  • A 9-point checklist covered EHR efficiency tips (e.g., schedule organization, billing, personalization).
  • Post-session surveys (Net Promoter Score - NPS) and financial data analysis were conducted.

Main Results:

  • 76 sessions conducted with 76 providers; 37 completed surveys.
  • Average NPS was 97; proficiency scores increased from median 6.12 to 7.10.
  • Financial analysis showed a $213,234 revenue increase, yielding $1,888.98 per provider over 12 months.

Conclusions:

  • Mini-sprint sessions effectively optimized EHR platform efficiency.
  • The training program is financially sustainable, demonstrating a positive return on investment.
  • High provider satisfaction and interest in further mini-sprint training were noted.