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Evaluation of a hybrid medication synchronization training module for pharmacy technicians
Pharmacy technicians can effectively manage medication synchronization programs. A training program significantly improved technicians' knowledge and confidence in coordinating patient medications monthly, enhancing care.
Area of Science:
- Pharmacy Practice
- Medication Management
- Patient Adherence
Background:
- Medication synchronization coordinates patient refills to a single monthly date, improving adherence.
- While historically pharmacist-led, pharmacy technicians are well-positioned to manage these programs.
- Synchronization programs offer significant improvements in patient adherence (2-6 times greater) compared to standard refill processes.
Purpose of the Study:
- To develop and implement a training program for pharmacy technicians on medication synchronization.
- To assess the impact of this training on technicians' knowledge and confidence levels.
Main Methods:
- A training program was developed covering synchronization basics, enrollment, and workflow.
- Pharmacy technicians underwent pharmacist-led, hands-on training.
- Knowledge and confidence were measured via pre- and post-training surveys, analyzed with paired t-tests.
Main Results:
- A training program for 10 technicians resulted in a statistically significant increase in knowledge scores (78% to 92%, P=0.0026).
- Technician confidence in conducting synchronization calls increased from 7.2 to 9.6 (10-point scale).
- Confidence in integrating synchronization into daily workflow also rose significantly (6.9 to 8.7).
Conclusions:
- A standardized training program effectively enhances pharmacy technicians' knowledge and confidence in managing medication synchronization.
- This empowers technicians to lead medication synchronization services, improving care gaps and adherence.
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