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Designing digital patient experiences: The digital health design framework.
Tingting Wang1, Haiou Zhu2, Shuxian Qian1
1Human-Centered Design Department, Faculty of Industrial Design Engineering, Delft University of Technology, Delft, the Netherlands.
Applied Ergonomics
|April 30, 2024
Summary
Human Factors (HF) are key to high-quality digital health (DH) solutions. This study outlines DH design stages, challenges, and strategies to enhance the digital patient experience (PEx).
Area of Science:
- Human-Computer Interaction
- Digital Health Design
- Patient Experience
Background:
- Digital health (DH) offers benefits but poses risks.
- Human Factors (HF) are crucial for acceptable and high-quality DH.
- Designer consultation is vital for improving DH design practices.
Purpose of the Study:
- Investigate general DH design processes.
- Identify challenges in DH design.
- Determine strategies to improve digital patient experience (PEx).
Main Methods:
- Semi-structured interviews with 24 design professionals.
- Thematic analysis of transcribed and deidentified interview data.
- Utilized ATLAS.ti for data analysis with three coders.
Main Results:
- Identified eight DH design stages across four phases: preparation, problem-thinking, problem-solving, and implementation.
- Detailed twelve design challenges (contextual, practical, managerial, commercial).
- Documented eight common strategies employed by designers to overcome challenges.
Conclusions:
- Propose a Digital Health Design (DHD) framework to enhance digital PEx.
- The DHD framework outlines design deliverables, activities, stakeholders, challenges, and strategies for each stage.
- Aims to improve the overall digital patient journey through structured design.
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