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  11. Resident Perspectives On The Impact Of Program Leadership Communication On Well-being During The Covid-19 Pandemic

Resident perspectives on the impact of program leadership communication on well-being during the COVID-19 pandemic

Elizabeth A McGinn1, Lynne M Rosenberg1,2, Grace S Chandler1

  • 1Department of Pediatrics, University of Colorado, Aurora, CO, USA.

Journal of Communication in Healthcare
|May 2, 2024

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View abstract on PubMed

Summary
This summary is machine-generated.

COVID-19 increased resident physician stress. Effective communication from program leadership mitigated this stress, while poor communication worsened it. A communication framework is proposed for future crises.

Area of Science:

  • Medical Education
  • Physician Well-being
  • Crisis Communication

Background:

  • The COVID-19 pandemic significantly impacted resident physicians' well-being.
  • Limited research exists on leadership communication's role in mitigating resident stress during crises.
  • Best practices for communication during such times remain unclear.

Purpose of the Study:

  • To identify stressors experienced by resident physicians during the COVID-19 pandemic.
  • To explore how residency program leadership communication influenced residents' emotional stress.
  • To inform effective communication strategies for residency programs in crisis situations.

Main Methods:

  • Qualitative study employing grounded theory.
  • Interviews conducted with 25 residents across three training programs (Pediatrics, Internal Medicine, Medicine-Pediatrics).
Keywords:
COVID-19communicationcrisis managementleadership

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  • Data analyzed using constant comparative analysis until thematic saturation was reached.

    • Main Results:

    • Residents reported increased stress due to the pandemic's pervasive nature, their roles, and changes in education/work environments.
    • Leadership communication varied; effective communication reduced stress, while suboptimal communication intensified it.
    • Factors influencing stress included the communicator, communication methods, and content.

    Conclusions:

    • Residency program leadership communication is crucial for mitigating or exacerbating resident stress during crises like the COVID-19 pandemic.
    • A "Who? What? Where? When? How?" communication framework is proposed for residency leadership during crises.
    • This framework aims to guide effective communication to support resident well-being.
    medical training during COVID-19
    residency program leadership‌
    resident stress
    resident well-being