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A Virtual Communication Workshop to Increase Confidence Using Telehealth Modalities
Jim Deming1, Patty Horecki1, Rebecca Brustad2
1Mayo Clinic Health System-Northwest Wisconsin, Eau Claire, Wisconsin.
Introduction:
COVID-19 ended in-person communication training workshops at our institution, so we sought to provide a way for family medicine residents to hone their telephone and audio-visual skills online.
Methods:
We developed a 2-hour online workshop where residents practiced delivering serious news to family members via telephone or videoconferencing call and measured participant confidence via pre-, post-, and 6-month surveys.
Results:
Participant confidence in delivering serious news via telephone and videoconferencing increased. Sustained confidence at 6-month follow-up was not confirmed.
Discussion/Conclusions:
Offering an online opportunity to practice delivering serious news by telephone or videoconferencing call appears to be a successful way to bolster confidence. Participants found using realistic scenarios and discussion of best practices most helpful.
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