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Antecedent configuration pathways for manufacturing-enterprise digital servitization: Based on a
Xu Zhang1, Huijuan Zhao1, Weijie Zhou2,3
1College of Economics and Management, Qingdao University of Science and Technology, Qingdao, China.
Plos One
|May 22, 2024
Summary
Manufacturing digital servitization in China requires coordinated variables, not single factors. Three pathways exist, demonstrating that diverse strategies can lead to successful digital transformation and service-centric operations.
Area of Science:
- Industrial Economics
- Operations Management
- Digital Transformation
Background:
- China's manufacturing sector aims to ascend the global value chain.
- The industry faces challenges in digitalization and servitization.
- Digital servitization integrates digital technologies with service-oriented business models.
Purpose of the Study:
- To investigate the driving factors of digital servitization in manufacturing.
- To explore strategic decisions and path dependencies in this transformation.
- To provide insights for accelerating China's manufacturing digital servitization.
Main Methods:
- Utilized the Technology-Organization-Environment (TOE) framework.
- Employed fuzzy-set qualitative comparative analysis (fsQCA).
- Developed a model for manufacturing digital servitization drivers.
Main Results:
- No single factor guarantees digital servitization; multiple variables must align.
- Identified three distinct pathways: TOE, organization-environment, and technology-organization collaboration.
- Digital servitization is a result of collective factors, with different paths leading to the same outcome.
Conclusions:
- Manufacturing digital servitization is complex, requiring tailored strategies.
- Diverse approaches are effective, depending on enterprise-specific contexts.
- Findings offer valuable guidance for fostering digital servitization in manufacturing.
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