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Empathetic and Emotive Design Heuristics.

Elizabeth M Borycki1, Ryan Kletke1, Claire le Nobel1

  • 1School of Health Information Science, University of Victoria, Canada.

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Designing user interfaces for positive emotional responses is crucial. This study introduces empathetic design heuristics derived from healthcare interface research to enhance user experience.

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Empathydesignemotiveevidence-basedheuristicshuman-computer interactionuser interface

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Area of Science:

  • Human-Computer Interaction
  • Healthcare Informatics
  • Emotional Design

Background:

  • Positive emotional user interaction is increasingly vital for application and system design.
  • User interface (UI) and user experience (UX) design must consider emotional impact.
  • Healthcare settings present unique challenges for empathetic UI design.

Purpose of the Study:

  • To develop a set of empathetic design heuristics.
  • To apply these heuristics within the context of healthcare user interface design.
  • To explore the practical application of these newly developed heuristics.

Main Methods:

  • Literature review on empathetic design principles.
  • Analysis of existing research in healthcare UI design.
  • Development and formulation of a novel set of design heuristics.

Main Results:

  • A comprehensive set of empathetic design heuristics was created.
  • The heuristics are specifically tailored for healthcare applications.
  • Potential use cases and implementation strategies were identified.

Conclusions:

  • Empathetic design heuristics can significantly improve user emotional responses in healthcare systems.
  • These heuristics offer a structured approach to designing more emotionally intelligent interfaces.
  • Further research should explore the empirical validation and broader application of these heuristics.