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Empathetic and Emotive Design: A Scoping Review.

Elizabeth M Borycki1, Ryan Kletke1, Sandy Whitehouse2

  • 1School of Health Information Science, University of Victoria, Canada.

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Summary

Digital empathy in health technology engages users during crises. This study identifies evidence-based design heuristics for empathetic and emotive digital health platforms to improve user engagement and data collection.

Keywords:
Empathydesignemotiveevidence-basedheuristicshuman-computer interactionuser interface

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Area of Science:

  • Digital Health
  • Human-Computer Interaction
  • Health Informatics

Background:

  • The digital health era necessitates empathetic and emotive technology design for patient engagement.
  • Empathetic digital platforms are crucial for collecting health information during crises.
  • User engagement is enhanced by emotive design in digital health interactions.

Purpose of the Study:

  • To derive evidence-based design heuristics for empathetic and emotive digital health platforms.
  • To explore the role of digital empathy in user engagement during health events.
  • To identify key principles for designing user-centered digital health solutions.

Main Methods:

  • A scoping review was conducted.
  • The review focused on identifying studies related to empathetic and emotive design in digital health.
  • Evidence-based design heuristics were systematically extracted.

Main Results:

  • An initial set of evidence-based design heuristics for empathetic and emotive digital health was derived.
  • The review highlights the importance of emotional design in user engagement and data collection.
  • Findings provide a foundation for developing more effective digital health tools.

Conclusions:

  • Empathetic and emotive design heuristics are essential for successful digital health interventions.
  • These heuristics can guide the development of digital health technologies that better meet user needs during health crises.
  • Further research can validate and refine these design principles for broader application.