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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Capturing patient feedback to improve healthcare services
Gwenne Louise McIntosh1, Carina Hibberd1, Suzanne McGregor2
1Faculty of Health Sciences and Sport, Health Sciences, University of Stirling, Stirling, Scotland.
Abstract:
The primary purpose of gathering patient feedback is to listen to, reflect on and act on the feedback to improve patients' experiences, interactions and health outcomes. Nurses use patient feedback to guide person-centred care or to inform healthcare decisions. However, when healthcare services attempt to improve the quality of care, there can be a lack of process clarity, clear measurement and evidence of improvements. This article provides an overview of the strategies used to capture patient feedback and offers guidance on how nurses can make use of such information to promote healthcare improvement.
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