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Capturing patient feedback to improve healthcare services
Gwenne Louise McIntosh1, Carina Hibberd1, Suzanne McGregor2
1Faculty of Health Sciences and Sport, Health Sciences, University of Stirling, Stirling, Scotland.
Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
|June 17, 2024
Summary
Gathering patient feedback is crucial for enhancing healthcare experiences and outcomes. This article guides nurses on effectively using patient input for continuous quality improvement in care delivery.
Area of Science:
- Healthcare Quality Improvement
- Patient Experience Research
- Nursing Practice
Background:
- Patient feedback is vital for understanding and improving healthcare services.
- Nurses utilize patient feedback to guide person-centered care and healthcare decisions.
- Challenges exist in implementing feedback mechanisms, including process clarity and evidence of improvement.
Purpose of the Study:
- To provide an overview of strategies for capturing patient feedback.
- To offer guidance for nurses on utilizing patient feedback for healthcare improvement.
- To address the lack of process clarity and measurement in quality improvement initiatives.
Main Methods:
- Literature review of patient feedback strategies.
- Analysis of nursing roles in utilizing patient feedback.
- Discussion of best practices for healthcare improvement based on feedback.
Main Results:
- Identified various methods for collecting patient feedback.
- Highlighted the importance of integrating feedback into clinical decision-making.
- Emphasized the need for clear processes and measurable outcomes in feedback utilization.
Conclusions:
- Effective use of patient feedback can significantly enhance patient experiences and health outcomes.
- Nurses play a key role in leveraging patient feedback for person-centered care.
- Systematic approaches are needed to ensure feedback leads to demonstrable healthcare improvements.
Keywords:
complaintsoutcome measurespatient experiencepatient feedbackpatient outcomespatient perceptionspatient satisfactionpatientsprofessionalMore Related Videos
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