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Commentary: Engagement for Research and Quality Improvement - More Than Just Words
Kerry Kuluski1, Katie Dainty2, Kelly M Smith3
1Dr. Mathias Gysler Research Chair in patient- and family-centred care at the Institute for Better Health, Trillium Health Partners in Mississauga, ON, and an associate professor at the Institute of Health Policy, Management and Evaluation (IHPME) in the University of Toronto in Toronto, ON. Kerry is a researcher and educator focused on patient and caregiver engagement and experience. She works in partnership with patients, caregivers, care providers and health system leaders to learn how to improve the healthcare system, with a specific emphasis on experience measurement and care transitions.
Abstract:
We reflect on the paper from Hahn-Goldberg et al. (2024) who shared key learnings from a pan-Canadian quality improvement (QI) and patient engagement care transition initiative called Bridge-to-Home. In considering the approach and outcomes presented in their paper, we have generated reflections and practical suggestions on how to amplify engagement work even further: (1) patient engagement and QI are about relationships; (2) seamlessly implementing complex interventions across siloed organizations continues to be a challenge, which engagement alone cannot solve; (3) it is time for a paradigm shift; (4) QI is about human behaviour change and is inherently messy; and (5) embedding fulsome evaluation of engagement is essential.
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