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Psychological Safety as an Enduring Resource Amid Constraints.

Hassina Bahadurzada¹, Amy Edmondson¹, Michaela Kerrissey²

¹Harvard Business School, Boston, MA, United States.

International Journal of Public Health

|June 17, 2024

Summary

Psychological safety protects healthcare workers from burnout and turnover, even during resource shortages. Investing in psychological safety builds resilience and commitment among staff facing workplace challenges.

Keywords:

burnout conservation of resources crisis management psychological safety turnover

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Area of Science:

Healthcare Management
Organizational Psychology

Background:

Psychological safety is crucial in healthcare but its interaction with resource constraints remains unclear.
Understanding this relationship is vital for healthcare worker well-being and retention.

Purpose of the Study:

To investigate if psychological safety can lessen the adverse effects of resource constraints on healthcare employees.
To examine the longitudinal impact of psychological safety on burnout and intent to stay amidst resource limitations.

Main Methods:

Longitudinal survey data from 27,240 healthcare workers before and during the COVID-19 crisis.
Hierarchical linear models were used to analyze the data.
Examined baseline psychological safety's relation to burnout and intent to stay, considering resource constraints (staffing, tools).

Main Results:

Psychological safety demonstrated sustained protective effects for healthcare workers under stress.
These protective benefits were found to mitigate the negative impacts of resource constraints on burnout and turnover intent over time.

Conclusions:

Findings support the empirical value of psychological safety in healthcare settings.
Investing in psychological safety can enhance employee resilience and organizational commitment, particularly when resources are scarce.