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Assessing Public Awareness, Utilization and Satisfaction with Community Pharmacy Services
Mansour M Alotaibi1, Fai Y Almuharifi2, Dina S Almuhaini2
1Pharmacy Practice Department, College of Clinical Pharmacy, King Faisal University, Al-Ahsa, Eastern Province, Kingdom of Saudi Arabia.
Patient Preference and Adherence
|June 17, 2024
Summary
Most Saudis are unaware of available community pharmacy services, despite high satisfaction with those they use. Expanding pharmacy services could fill healthcare gaps, utilizing pharmacists' expertise more effectively.
Area of Science:
- Pharmaceutical Services
- Community Pharmacy Practice
- Healthcare Access
Background:
- Saudi community pharmacies are shifting towards patient-centered care.
- Expanded services beyond medication dispensing are now possible.
Purpose of the Study:
- Identify community pharmacy services in Saudi Arabia.
- Assess public awareness, utilization, and satisfaction with these services.
Main Methods:
- Cross-sectional study involving 18 pharmacies in Alahsa Governorate.
- Data collected via questionnaires (350 participants) and field notes.
- Services identified, awareness, utilization, and satisfaction (Likert scale) assessed.
Main Results:
- 17 different pharmacy services were identified.
- Majority of participants (350) were unaware of most services; only 6/17 had >50% awareness.
- Most utilized services: "Wasfaty" (71.4%), medication counselling (66.3%), minor ailment service (66%).
- Overall satisfaction with pharmacy services was high (87.2%).
Conclusions:
- Significant gap exists in public awareness of community pharmacy services.
- High satisfaction indicates potential for expanded clinical services.
- Policy recommendations include extending the scope of community pharmacies to leverage clinical pharmacists' expertise.
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