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Patients' UX Impact on Medication Adherence in Czech Pilot Study for Chronically Ill
Ondrej Gergely1, Romana Mazalová1, Michal Štýbnar2,3
1Department of Psychology, Faculty of Arts, Palacký University Olomouc, Křížkovského 10, 77900 Olomouc, Czech Republic.
Behavioral Sciences (Basel, Switzerland)
|June 26, 2024
Summary
This study explored user experience (UX) for an mHealth app for older adults with chronic conditions. While initial hypotheses about adherence predictors were not supported, patients reported satisfaction, though technical issues were noted.
Area of Science:
- Digital Health
- Human-Computer Interaction
- Gerontology
Background:
- Older adults with chronic diseases require accessible health management tools.
- mHealth applications offer potential for improved patient engagement and adherence.
- User experience (UX) is critical for the adoption and effectiveness of mHealth interventions.
Purpose of the Study:
- To develop and evaluate the UX of an mHealth application for older adults with chronic heart failure and chronic obstructive pulmonary disease.
- To investigate the relationship between baseline medicine adherence knowledge, beliefs, and user experience with adherence changes.
- To identify factors influencing the usability and acceptance of mHealth technology in this demographic.
Main Methods:
- A mixed-methods approach combining quantitative and qualitative data collection.
- Utilized validated questionnaires: MARS (medicine adherence), BMQ (beliefs about medicines), SUS and UEQ (user experience).
- Included a pilot testing phase with older adult patients using the mHealth application.
Main Results:
- Quantitative analysis did not support the hypothesis that baseline adherence knowledge, beliefs, or user experience predict adherence changes.
- Qualitative feedback indicated general patient satisfaction with the mHealth application.
- Pilot testing identified significant technical issues impacting the user experience.
Conclusions:
- Despite a lack of statistically significant predictors for adherence change, the mHealth app showed potential for user satisfaction.
- Technical challenges during development and pilot testing significantly impacted the perceived UX.
- Addressing technical issues is crucial for enhancing user satisfaction and engagement in mHealth for older adults with chronic conditions.
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