Issues and Perspectives for the Study of Disruptive Clinician Behavior

Manabu Fujimoto1

  • 1Institute for Teaching and Learning, Ritsumeikan University, Kyoto, JPN.

Cureus
|June 28, 2024
PubMed

Insights

Disruptive clinician behavior (DCB) causes confusion due to varied definitions. This study proposes a hierarchical model and a policy shift from "zero-tolerance" to "to err is human" to improve patient safety and work environments.

Area of Science:

  • Healthcare Management
  • Patient Safety
  • Organizational Psychology

Background:

  • Disruptive clinician behavior (DCB) presents challenges to patient safety and healthcare professionals' work environments.
  • Conceptual confusion arises from multiple terminologies and ambiguous definitions in DCB research.
  • Subjective classifications lead to overlapping and fluctuating attributes of DCB.

Purpose of the Study:

  • To clarify the definition and structure of disruptive clinician behavior (DCB).
  • To propose a framework for understanding DCB triggers, contributing factors, and influences.
  • To recommend strategies for DCB prevention and mitigation.

Main Methods:

  • Adoption of Rosenberg's definition of DCB: "any inappropriate behavior, confrontation, or conflict, ranging from verbal abuse to physical and sexual harassment."
  • Statistical analysis of field survey data to establish a hierarchical structure for DCB.
  • Organization of duplicated items from existing studies into separate path models based on mutual relationships.

Main Results:

  • A proposed hierarchical structure for understanding DCB.
  • Identified recurring items related to DCB triggers and contributing factors.
  • Development of path models to elucidate DCB mechanisms and impact.

Conclusions:

  • Further research on DCB should focus on elucidating occurrence and impact mechanisms.
  • A policy shift from "zero-tolerance" to "to err is human" is recommended for DCB prevention.
  • Improving healthcare professionals' psychological and social states is a priority for addressing DCB.

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