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Development and Psychometric Test of the Inpatients Experiences Measurement Scale (IEMS).

Young-Ran Kweon1, Keum-Seong Jang1, Myeong Back2

  • 1Department of Nursing, Chonnam National University, Gwangju, South Korea.

Patient Preference and Adherence
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Summary

A new Inpatients Experience Measurement Scale (IEMS) was developed and validated in South Korea. This reliable and valid tool measures patient experiences to improve hospital care and satisfaction.

Keywords:
experiencefactor analysisinpatientspsychometricsvalidation

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Area of Science:

  • Healthcare Quality
  • Patient Experience Measurement
  • Psychometrics

Background:

  • Hospitalized patients' experiences in South Korea are crucial for satisfaction and treatment outcomes.
  • Existing tools may not fully capture the nuances of inpatient experiences.
  • Developing a validated scale is essential for objective assessment.

Purpose of the Study:

  • To develop and psychometrically evaluate the Inpatients Experience Measurement Scale (IEMS).
  • To create a reliable and valid instrument for measuring patient experiences in hospital settings.
  • To provide a tool for enhancing patient care and satisfaction.

Main Methods:

  • Scale development involved patient interviews and expert Delphi surveys.
  • Psychometric properties were assessed using Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA).
  • Data collected from 301 hospitalized patients across three South Korean hospitals.

Main Results:

  • The 20-item IEMS comprises four factors: Care Quality, Patient Safety, Facility Infrastructure, and Patient Support.
  • The scale demonstrated strong psychometric properties, including high Content Validity Index (CVI), explained variance (61.43%), and favorable CFA fit indices.
  • The IEMS showed robust convergent and discriminant validity, with high composite reliability (CR) and average variance extracted (AVE).

Conclusions:

  • The Inpatients Experience Measurement Scale (IEMS) is a reliable and valid instrument for assessing patient experiences.
  • The IEMS can be utilized by hospitals to evaluate and improve the quality of care and patient satisfaction.
  • This validated scale offers a valuable tool for healthcare providers aiming to enhance the inpatient journey.