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How is your feedback perceived? An experimental study of anticipated and delayed conversational feedback.

Auriane Boudin1,2,3, Stéphane Rauzy1,3, Roxane Bertrand1,3

  • 1Aix Marseille Univ, Centre National de la Recherche Scientifique, Laboratoire Parole et Langage, Aix-en-Provence, France.

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Summary
This summary is machine-generated.

Feedback timing affects listener engagement, with delays over 1 second decreasing it. However, feedback acceptability remains high even with significant timing shifts in conversations.

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Area of Science:

  • Psycholinguistics
  • Human-Computer Interaction
  • Conversational Analysis

Background:

  • Understanding the nuances of conversational feedback is crucial for effective human interaction.
  • The timing of listener feedback significantly influences its perceived naturalness and acceptability.

Purpose of the Study:

  • To investigate how manipulating feedback timing (anticipation and delay) impacts its acceptability and perceived listener engagement.
  • To determine the temporal thresholds for acceptable and engaging feedback in spontaneous dialogues.

Main Methods:

  • Extracted dialog sequences from spontaneous conversations.
  • Manipulated listener feedback timing, advancing it up to 1.5 seconds or delaying it up to 2 seconds.
  • Collected participant ratings on feedback acceptability and listener engagement.

Main Results:

  • Feedback remained acceptable in 76% of manipulated instances, irrespective of timing.
  • Listener engagement significantly decreased when feedback was delayed by more than 1 second.
  • No consistent effect of feedback anticipation on acceptability or engagement was observed.

Conclusions:

  • While feedback remains largely acceptable, its timing is critical for maintaining listener engagement.
  • Delayed feedback, particularly beyond 1 second, negatively impacts conversational dynamics.
  • Anticipated feedback does not appear to affect perception in the tested range, suggesting different processing mechanisms.