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Area of Science:

  • E-commerce and Marketing
  • Game Theory and Behavioral Economics
  • Consumer Behavior and Supply Chain Management

Background:

  • Live streaming e-commerce is a rapidly growing market, presenting unique challenges in ensuring product quality and effective after-sales service.
  • Existing research often overlooks the complex strategic interactions between platforms, consumers, and streamers in this dynamic environment.

Purpose of the Study:

  • To analyze the strategic interactions among e-commerce platforms, consumers, and streamers in live streaming e-commerce.
  • To investigate factors influencing product quality and after-sales service decisions within this ecosystem.
  • To identify optimal strategies for stakeholders to avoid market failures like the prisoner's dilemma.

Main Methods:

  • Construction of an evolutionary game model involving e-commerce platforms, consumers, and streamers.
  • Analysis of the stability of equilibrium strategy combinations and influencing factors on decision-making.
  • Validation of analytical conclusions through simulation analysis.

Main Results:

  • Consumer adoption of stringent strategies is motivated by reduced quality-issue losses, enhanced compensation, and increased benefits for strict demands.
  • Streamer selection of high-quality products is promoted by increased benefits, reduced quality issues, or conversely, reduced gains and increased risks for low-quality products.
  • E-commerce platforms can avert market failures by adjusting profit-sharing to foster collaboration and maintain consumer and streamer engagement.

Conclusions:

  • Strategic adjustments by all stakeholders are crucial for the sustainable development of the live streaming e-commerce market.
  • The study provides actionable insights for optimizing interaction strategies and decision-making in live commerce.
  • Understanding and managing the strategic evolution among platforms, consumers, and streamers is vital for market health.