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Framework for managing inappropriate behavior in clinical dental learning environments.

Thikriat Al-Jewair1, Jessica Scates2, Eugena Stephan3

  • 1Department of Orthodontics, School of Dental Medicine, University at Buffalo, Buffalo, New York, USA.

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|July 13, 2024
PubMed
Summary

Workplace violence (WPV) is prevalent in dental settings, with faculty/staff experiencing 22% and learners 7%. A new protocol, IRDAR, is introduced to prevent and manage WPV effectively.

Keywords:
aggressiondental clinicsworkplace violence

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Area of Science:

  • Dental Public Health
  • Occupational Safety
  • Healthcare Management

Background:

  • Workplace violence (WPV) is a significant issue in healthcare, including dental institutions.
  • Factors contributing to WPV in dental settings require analysis to inform prevention strategies.

Purpose of the Study:

  • To analyze behavioral and environmental factors contributing to WPV in dentistry.
  • To determine the prevalence of WPV within a dental institution.
  • To develop a dental-specific WPV prevention and management protocol.

Main Methods:

  • Employed the PRECEDE-PROCEED planning model to identify WPV influencing factors.
  • Conducted a pilot cross-sectional survey among dental faculty, staff, and learners.
  • Assessed WPV incident prevalence, locations, types, and management strategies.

Main Results:

  • Prevalence of experienced/witnessed WPV: 22%/24% (faculty/staff) and 7%/5% (learners).
  • Verbal aggression was the most frequent WPV type.
  • Low awareness of WPV reporting mechanisms was observed.

Conclusions:

  • Understanding WPV prevalence and contributing factors is crucial for administrators.
  • The developed IRDAR protocol offers a clear, implementable approach for WPV prevention and management in dental environments.