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  11. Factors Determining Satisfaction With Service Delivery At Family Medicine Clinics Of A Tertiary Hospital In North Central Nigeria

Factors Determining Satisfaction with Service Delivery at Family Medicine Clinics of a Tertiary Hospital in North Central Nigeria

Tensaba Andes Akafa1, Kingsley Iyoko Iseko2

  • 1Department of Community/Family Medicine, Faculty of Basic Medical Sciences, College of Health Sciences Federal University Wukari, Taraba State, Nigeria.

Nigerian Medical Journal : Journal of the Nigeria Medical Association
|July 15, 2024

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View abstract on PubMed

Summary
This summary is machine-generated.

Patient satisfaction with healthcare services is high (71.4%), with waiting time being a key factor. Patient-centered communication significantly enhances satisfaction and quality of care.

Area of Science:

  • Healthcare Quality
  • Patient Satisfaction
  • Health Services Research

Background:

  • Patient satisfaction is a critical indicator of healthcare quality.
  • Improving service delivery necessitates understanding patient satisfaction levels.

Purpose of the Study:

  • To assess patient satisfaction with healthcare services.
  • To identify key predictors of patient satisfaction in a family medicine setting.

Main Methods:

  • Cross-sectional study involving 104 adult patients with chronic diseases.
  • Data collected via interviewer-administered questionnaires.
  • Statistical analysis included t-tests, Chi-square, and logistic regression (p≤0.05).

Main Results:

  • Overall patient satisfaction was 71.4%.
Keywords:
Family MedicinePatient-ProviderPatient’s SatisfactionService Delivery

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  • Waiting time was the most significant predictor of satisfaction (P=0.003; OR=3.17).
  • High satisfaction reported with healthcare professionals and clinic environment.

    • Conclusions:

    • Patients express high satisfaction with healthcare services, particularly with staff interactions and facility cleanliness.
    • Effective communication positively impacts patient satisfaction.
    • Healthcare providers should adopt patient-centered communication strategies to enhance care quality.