Related Experiment Video
Updated: Jun 21, 2025
03:14
Augmenting Large Language Models via Vector Embeddings to Improve Domain-Specific Responsiveness
Published on: December 6, 2024
541
Large Language Model-Based Responses to Patients' In-Basket Messages.
William R Small1, Batia Wiesenfeld2, Beatrix Brandfield-Harvey1
1NYU Grossman School of Medicine, New York, New York.
JAMA Network Open
|July 16, 2024
Summary
Generative artificial intelligence (GenAI) drafts for patient messages were rated as useful and more empathetic by primary care physicians (PCPs) than human responses. However, GenAI drafts had lower readability, posing a challenge for patients with limited health or English literacy.
Area of Science:
- Medical Informatics
- Artificial Intelligence in Healthcare
- Clinical Communication
Background:
- Virtual patient-physician communication has surged, impacting primary care physician (PCP) well-being.
- Generative artificial intelligence (GenAI) offers potential to alleviate health care professional (HCP) workload and enhance communication quality.
Purpose of the Study:
- To evaluate PCPs' perceptions of GenAI-drafted patient messages.
- To analyze linguistic features of GenAI drafts related to equity and empathy.
- To compare GenAI drafts with human-generated responses in primary care settings.
Main Methods:
- A cross-sectional quality improvement study at NYU Langone Health.
- PCPs rated GenAI drafts and HCP-generated responses on information content, communication quality, and usability.
- Computational linguistics assessed differences in empathy, personalization, and professionalism.
Main Results:
- GenAI drafts received favorable ratings, comparable to HCP responses in information content and usability.
- GenAI responses were rated higher for communication style and perceived empathy.
- GenAI drafts exhibited more subjective and positive language but lower readability compared to HCP responses.
Conclusions:
- GenAI chatbots show promise in improving patient-HCP communication by conveying information effectively and empathetically.
- Readability of GenAI drafts is a concern, potentially limiting accessibility for patients with low health or English literacy.
- Further research is needed to optimize GenAI for equitable and accessible clinical communication.
More Related Videos
Related Concept Videos
01:21Barriers to Effective Communication II
3.6K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.6K
01:15Methods of Documentation VI: Case Management Model
565
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
For example, a patient with a chronic...
565
01:26Types of Reports III: Telephone and Verbal Reports
732
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders
732
01:14SBAR II: Application of SBAR
4.4K
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
4.4K
01:26Modeling in Therapy
65
Modeling, a key technique in therapy, uses observational learning to help clients acquire and practice new skills by watching therapists demonstrate desired behaviors. This approach, rooted in Albert Bandura's concept of vicarious learning, plays a significant role in therapeutic interventions for various psychological conditions, including social anxiety, ADHD, and depression.
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in...
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in...
65
01:25Models of Health Promotion and Illness Prevention I
2.0K
A model is a theoretical way to understand a concept or an idea. Models can overcome barriers to health regardless of diverse economic and cultural backgrounds. In addition, models make the task easier by providing different ways to approach complex issues. There are two major health promotion models: the health belief model and the health promotion model.
The health belief model (HBM) attempts to predict health-related behavior in specific belief patterns. According to the HBM, a person's...
The health belief model (HBM) attempts to predict health-related behavior in specific belief patterns. According to the HBM, a person's...
2.0K