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Related Experiment Videos

Patient rating of doctors using computers.

P J Cruickshank

    Social Science & Medicine (1982)
    |January 1, 1985
    PubMed
    Summary

    Computer use in medical consultations can negatively impact patient perceptions of doctors. However, conversational computer integration may improve ratings, suggesting usage patterns are key to maintaining the doctor-patient relationship.

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    Area of Science:

    • Medical Informatics
    • Health Psychology
    • Human-Computer Interaction

    Background:

    • The integration of computers into medical consultations is increasing.
    • Understanding the impact of technology on the doctor-patient relationship is crucial.
    • Patient perceptions can be influenced by the use of computers during appointments.

    Purpose of the Study:

    • To investigate how computer use by physicians affects patient ratings of their doctors.
    • To compare patient perceptions of doctors with and without computer assistance.
    • To identify factors influencing the doctor-patient relationship when computers are used.

    Main Methods:

    • 140 new hospital out-patients completed a 38-item semantic differential-type scale rating their doctor and ideal doctor.
    • Paired t-tests compared patient ratings of doctors with and without computer use.
    • Data was collected from three participating physicians, with 64 patients experiencing computer use.

    Main Results:

    • Doctors using computers were generally rated as less ideal compared to when not using computers.
    • One physician received significantly more non-ideal ratings when using a computer, particularly for attentiveness and warmth.
    • Physicians who integrated computer use conversationally were rated more favorably with the technology.

    Conclusions:

    • The manner and intrusiveness of computer use significantly influence patient perceptions.
    • Strategic integration of computers, rather than avoidance, may mitigate negative impacts on the doctor-patient relationship.
    • Computer use need not be detrimental, but careful consideration of its application is essential.

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