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Patient rating of doctors using computers.

P J Cruickshank

Social Science & Medicine (1982)

|January 1, 1985

Summary

This summary is machine-generated.

Computer use in medical consultations can negatively impact patient perceptions of doctors. However, conversational computer integration may improve ratings, suggesting usage patterns are key to maintaining the doctor-patient relationship.

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Area of Science:

Medical Informatics
Health Psychology
Human-Computer Interaction

Background:

The integration of computers into medical consultations is increasing.
Understanding the impact of technology on the doctor-patient relationship is crucial.
Patient perceptions can be influenced by the use of computers during appointments.

Purpose of the Study:

To investigate how computer use by physicians affects patient ratings of their doctors.
To compare patient perceptions of doctors with and without computer assistance.
To identify factors influencing the doctor-patient relationship when computers are used.

Main Methods:

140 new hospital out-patients completed a 38-item semantic differential-type scale rating their doctor and ideal doctor.

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Paired t-tests compared patient ratings of doctors with and without computer use.

Data was collected from three participating physicians, with 64 patients experiencing computer use.

Main Results:

Doctors using computers were generally rated as less ideal compared to when not using computers.
One physician received significantly more non-ideal ratings when using a computer, particularly for attentiveness and warmth.
Physicians who integrated computer use conversationally were rated more favorably with the technology.

Conclusions:

The manner and intrusiveness of computer use significantly influence patient perceptions.
Strategic integration of computers, rather than avoidance, may mitigate negative impacts on the doctor-patient relationship.
Computer use need not be detrimental, but careful consideration of its application is essential.