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Multilevel Confirmatory Factor Analysis Reveals Two Distinct Human-Automation Trust Constructs.

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Summary

The Chancey et al. (2017) and Jian et al. (2000) scales for automation trust are only weakly related. These scales capture distinct characteristics of human-automation trust, suggesting careful selection for research and design.

Keywords:
confirmatory factor analysishuman–automation interactiontrust in automation

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Area of Science:

  • Human-computer interaction
  • Automation trust
  • Psychometrics

Background:

  • Modern automation trust theories rely on established trust scales.
  • Chancey et al. (2017) adapted a trust scale to a human-automation framework.
  • Jian et al. (2000) developed a scale with distinct trust and distrust factors.

Purpose of the Study:

  • To examine the relationship between the trust constructs measured by Chancey et al. (2017) and Jian et al. (2000) scales.
  • To determine if these two prominent automation trust scales measure the same underlying construct.

Main Methods:

  • Multilevel confirmatory factor analysis (CFA) was employed.
  • Data from previous experiments were analyzed to compare the scales.

Main Results:

  • The Chancey et al. (2017) and Jian et al. (2000) automation trust scales demonstrated a weak relationship.
  • Jian et al.'s (2000) scale identified distinct trust and distrust factors.
  • Chancey et al.'s (2017) scale revealed distinct performance, process, and purpose factors.

Conclusions:

  • The two scales measuring human-automation trust are only weakly related.
  • Researchers and designers should consider the distinct factors measured by each scale.
  • Utilize Chancey et al. (2017) and Jian et al. (2000) scales to capture specific aspects of automation trust.