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Usability Evaluation in a Remote Access Scenario.

Thomas Bürkle1, Marko Miletic1, Kezia Löffel2

  • 1Bern University of Applied Science, Bern, Switzerland.

Studies in Health Technology and Informatics
|July 25, 2024
PubMed
Summary
This summary is machine-generated.

Remote think aloud evaluations using MS-Teams are effective for assessing medical software usability. This method allows for valuable formative feedback within tight schedules, improving software development through user collaboration.

Keywords:
formative approachremote accessusability evaluation

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Area of Science:

  • Medical Informatics
  • Human-Computer Interaction
  • Software Engineering

Background:

  • Formative usability evaluation is crucial for medical software development.
  • Remote testing scenarios present unique challenges for data collection and participant engagement.
  • Traditional usability testing methods may not be feasible for geographically dispersed teams and participants.

Purpose of the Study:

  • To present and evaluate a remote think aloud method for formative usability testing of medical software.
  • To assess the feasibility of conducting such evaluations within a tight time schedule.
  • To determine the value of the achieved results for the iterative development of medical software.

Main Methods:

  • A remote think aloud protocol was implemented using MS-Teams.
  • Researchers were located in two different sites, while test persons were distributed across five Swiss hospitals.
  • The study involved usability evaluations of a medical software mockup.

Main Results:

  • The remote think aloud evaluations were successfully performed within a tight time schedule.
  • Valuable results for the formative development of the medical software mockup were achieved.
  • Despite two rescheduled sessions due to technical issues, all participants completed the 30-minute study in their usual work environments.

Conclusions:

  • Remote think aloud evaluations are a viable and efficient method for formative usability testing of medical software.
  • This approach facilitates close cooperation between software providers and future users, leading to improved medical software usability.
  • The methodology enables flexible and timely usability assessments, even with geographically dispersed researchers and participants.