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A Nursing Clinical Care Services Platform to Support Leadership Decision Making
Kenrick Cato1,2, Sherri Duarte2, Maria Tickner2
1University of Pennsylvania, Philadelphia, PA, USA.
Studies in Health Technology and Informatics
|July 25, 2024
Summary
The Children's Hospital of Philadelphia developed a dashboard to integrate separated data, improving nursing workforce management and patient care analytics. This decision-support tool provides reliable metrics for better healthcare delivery.
Area of Science:
- Healthcare Analytics
- Nursing Informatics
- Data Management in Healthcare
Background:
- Healthcare organizations generate diverse, siloed datasets hindering effective analysis.
- The Children's Hospital of Philadelphia (CHOP) faced challenges in workforce management and care delivery due to data fragmentation.
Purpose of the Study:
- To develop a dashboard-based platform for analyzing nursing workforce metrics and patient outcomes.
- To enhance decision-making for nursing leaders through integrated data analytics.
Main Methods:
- Collaboration between CHOP's Nursing department and Data & Analytics team.
- Identification of key performance indicators and aggregation of various data sources.
- Development of a platform providing automated, current, and reliable analytics.
Main Results:
- The platform offers comprehensive analytics on nursing demographics, education, staffing, and patient experience.
- Usability assessment indicated high user satisfaction and perceived value as a decision-support tool.
- Key performance indicators were successfully integrated for a holistic view of the nursing enterprise.
Conclusions:
- The developed dashboard is a valuable tool for supporting nursing leadership decisions.
- Recommendations include enhancing analytics education for staff and integrating multidisciplinary metrics for comprehensive nursing analytics.
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