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The Effect of Establishing a Discharge Satisfaction Questionnaire System
Hsiao-Ning Chen1, Hsin-Ling Chen1,2
1Department of Nursing, MacKay Memorial Hospital, Taipei, Taiwan.
Abstract:
People's requirements for the quality of medical services have increased. It has become a trend to introduce digital technology into nursing work, which can improve the quality of nursing care, and patient satisfaction at discharge is an important indicator of quality control. In the past, nurses in our unit would distribute paper questionnaires on discharge satisfaction to discharged patients every day and collect and archive the data. They had to work overtime for up to 4.06 hours every month to process 150 questionnaires. This article establishes an electronic discharge satisfaction questionnaire system and puts forward the concept of cloud-based service integration in line with the characteristics of Chinese people. The concept integrates existing software platforms and services and can be reused for other target applications. It can effectively realize the function of rapid management. This convenient model improves the satisfaction of both nurses and patients.
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