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Rudeness and team performance: Adverse effects via member social value orientation and coordinative team processes.

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Rudeness harms team performance by reducing prosocial behavior and information sharing. This study demonstrates how workplace rudeness can negatively impact team outcomes and potentially have serious consequences.

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Area of Science:

  • Social Psychology
  • Organizational Behavior
  • Team Dynamics

Background:

  • Rudeness negatively impacts individual performance.
  • Limited research exists on rudeness's effects on team processes and outcomes.

Purpose of the Study:

  • To investigate the detrimental effects of rudeness on team functioning.
  • To extend theories of rudeness to the team level.
  • To identify the mediating mechanisms through which rudeness affects team performance.

Main Methods:

  • A series of five studies employing experimental designs, medical simulations, and laboratory settings.
  • Investigation of team performance, information sharing, workload distribution, and social value orientation (SVO).

Main Results:

  • Teams encountering rudeness performed significantly worse than control teams.
  • Rudeness reduced information sharing and workload distribution in medical teams.
  • Rudeness diminished team members' social value orientation (SVO), leading to reduced prosocial behavior.
  • Reduced SVO mediated the negative impact of rudeness on information sharing and team performance.

Conclusions:

  • Rudeness is detrimental to team functioning and performance.
  • Decreased social value orientation (SVO) is a key mechanism linking rudeness to impaired team processes.
  • The findings highlight severe implications of workplace rudeness for team outcomes, potentially including life-threatening consequences.