Can artificial intelligence models serve as patient information consultants in orthodontics?

To evaluate the accuracy, reliability, quality, and readability of responses generated by ChatGPT-3.5, ChatGPT-4, Gemini, and Copilot in relation to orthodontic clear aligners.

Frequently asked questions by patients/laypersons about clear aligners on websites were identified using the Google search tool and these questions were posed to ChatGPT-3.5, ChatGPT-4, Gemini, and Copilot AI models. Responses were assessed using a five-point Likert scale for accuracy, the modified DISCERN scale for reliability, the Global Quality Scale (GQS) for quality, and the Flesch Reading Ease Score (FRES) for readability.

ChatGPT-4 responses had the highest mean Likert score (4.5 ± 0.61), followed by Copilot (4.35 ± 0.81), ChatGPT-3.5 (4.15 ± 0.75) and Gemini (4.1 ± 0.72). The difference between the Likert scores of the chatbot models was not statistically significant (p > 0.05). Copilot had a significantly higher modified DISCERN and GQS score compared to both Gemini, ChatGPT-4 and ChatGPT-3.5 (p < 0.05). Gemini's modified DISCERN and GQS score was statistically higher than ChatGPT-3.5 (p < 0.05). Gemini also had a significantly higher FRES compared to both ChatGPT-4, Copilot and ChatGPT-3.5 (p < 0.05). The mean FRES was 38.39 ± 11.56 for ChatGPT-3.5, 43.88 ± 10.13 for ChatGPT-4 and 41.72 ± 10.74 for Copilot, indicating that the responses were difficult to read according to the reading level. The mean FRES for Gemini is 54.12 ± 10.27, indicating that Gemini's responses are more readable than other chatbots.

All chatbot models provided generally accurate, moderate reliable and moderate to good quality answers to questions about the clear aligners. Furthermore, the readability of the responses was difficult. ChatGPT, Gemini and Copilot have significant potential as patient information tools in orthodontics, however, to be fully effective they need to be supplemented with more evidence-based information and improved readability.