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  1. Home
  3. Patient's Satisfaction Level With Community Pharmacies Services In Romania: A Questionnaire-based Study.
  1. Home
  3. Patient's Satisfaction Level With Community Pharmacies Services In Romania: A Questionnaire-based Study.

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Patient's satisfaction level with community pharmacies services in Romania: a questionnaire-based study.

Etidal-Mihaela Manoliu-Hamwi1, Cristina Gena Dascălu2, Georgeta Zegan3

  • 1Department of Pharmaceutical Sciences II, Faculty of Pharmacy, "Grigore T. Popa" University of Medicine and Pharmacy, Iasi, Romania.

Journal of Pharmaceutical Policy and Practice
|July 31, 2024

View abstract on PubMed

Summary
This summary is machine-generated.

A new questionnaire assessing patient satisfaction with Romanian community pharmacy services was developed and validated. Results show moderate overall satisfaction but high satisfaction with pharmaceutical staff skills.

Keywords:
Community pharmacy servicesfactor analysispatient’s satisfactionquestionnairereliabilityvalidity

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Area of Science:

  • Pharmacy Practice
  • Health Services Research
  • Patient Outcomes

Background:

  • Existing patient satisfaction questionnaires lack country-specific relevance and psychometric validation.
  • There is a need for a reliable tool to measure patient satisfaction with community pharmacy services in Romania.

Purpose of the Study:

  • To design and validate a questionnaire to evaluate patient satisfaction with community pharmacy services in Romania.
  • To assess the psychometric properties of the newly developed questionnaire.

Main Methods:

  • A cross-sectional study was conducted with 809 voluntary patients in Romania.
  • A 22-item, 5-point Likert scale questionnaire was used, covering pharmacy services, staff, medication availability, and staff skills.
  • Statistical analysis included Cronbach's Alpha, Inter-rater Agreement, Item Content Validity, and factor analysis using SPSS 27.0.

Main Results:

  • The questionnaire demonstrated good reliability (Cronbach's Alpha = 0.861) and validity (Item Content Validity = 97.6%).
  • Overall patient satisfaction score had a median of 3.77, indicating a moderate level.
  • Satisfaction with pharmaceutical staff skills showed a high median score of 4.0.

Conclusions:

  • The developed questionnaire is reliable and valid for assessing patient satisfaction with Romanian community pharmacies.
  • Patient satisfaction with community pharmacy services is moderate, with high satisfaction regarding pharmacist interactions and skills.