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Updated: Jun 17, 2025

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Navigating Uncertainty with Compassion: Healthcare Assistants' Reflections on Balancing COVID-19 and Routine Care

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Summary
This summary is machine-generated.

Healthcare assistants showed resilience and self-efficacy during the COVID-19 pandemic. Their experiences highlight the need for better support to strengthen healthcare systems against future crises.

Keywords:
COVID-19carecoronavirus disease 2019 pandemichealthcare assistantsresilienceself-efficacyworkforce issues

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Area of Science:

  • Healthcare Management
  • Public Health
  • Qualitative Research

Background:

  • The COVID-19 pandemic presented significant challenges to global healthcare systems.
  • Healthcare assistants (HCAs) were crucial frontline care providers.
  • Limited research exists on HCAs' pandemic experiences and perspectives.

Purpose of the Study:

  • To explore HCAs' caring experiences during the COVID-19 pandemic in Hong Kong.
  • To examine HCAs' perspectives on resilience and self-efficacy amidst the crisis.

Main Methods:

  • Qualitative descriptive study design.
  • Semi-structured interviews conducted with 25 HCAs from public hospitals.
  • Thematic analysis of interview recordings.

Main Results:

  • Five key themes emerged: frontline reinforcement, confronting uncertainty, fostering collective resilience, self-efficacy as a catalyst for adaptive growth, and paving the way for transformation.
  • HCAs demonstrated significant personal fortitude and adaptive growth.
  • Shared support systems were vital for collective resilience.

Conclusions:

  • HCAs' resilience and self-efficacy are critical assets for healthcare systems.
  • Findings suggest strategies to enhance HCA support and preparedness for future health crises.
  • Strengthening HCAs can improve healthcare system adaptability and response capabilities.