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An Iterative Approach to Usability Evaluation: A Workplace Wellness Mobile Application Example.

Janessa Griffith1,2,3,4, Helen Monkman4, Sydney Penner3

  • 1Health Information Management, Douglas College, Coquitlam, Canada.

Studies in Health Technology and Informatics
|August 23, 2024
PubMed
Summary
This summary is machine-generated.

This study demonstrates low-cost, in-house usability testing for a mobile health app. Iterative testing improved the app

Keywords:
Usabilityehealthevaluationmhealthtesting

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Area of Science:

  • Health Informatics
  • Human-Computer Interaction
  • Mobile Health

Background:

  • A not-for-profit organization developed a mobile app to enhance worker health and wellbeing in Canada.
  • The app provides accessible resources conveniently via mobile devices.
  • Usability testing and refinement were conducted in-house due to resource constraints.

Purpose of the Study:

  • To outline a case study of mobile app usability testing.
  • To demonstrate a low-cost, in-house approach to usability testing.
  • To refine a public-facing health and wellbeing mobile app before public launch.

Main Methods:

  • The study employed three rounds of iterative usability testing.
  • Phase 1 involved participant observation and interviews.
  • Phases 2 and 3 utilized task-based instructions and surveys.

Main Results:

  • All testing phases identified usability issues.
  • Iterative testing led to app improvements and refinement.
  • The process enhanced the app's usability for public release.

Conclusions:

  • Low-cost, in-house usability testing is feasible for mobile health apps.
  • Iterative testing is effective in identifying and resolving usability problems.
  • This case study provides a practical model for similar organizations.