Empowering and Building the Capabilities of Mid-Level Health Service Managers to Lead and Support the Health...

Area of Science:

• Healthcare Management
• Organizational Psychology
• Public Health

Background:

• Mid-level managers are vital for healthcare safety and quality, impacting staff retention.
• Inadequate professional development and support contribute to high staff turnover.
• This study explores the role and strengths of mid-level managers in northern Queensland.

Purpose of the Study:

• To identify strategies for addressing challenges faced by mid-level managers.
• To build on the capabilities of mid-level managers.
• To improve organizational support mechanisms for healthcare managers.

Main Methods:

• Utilizes co-design principles and a situation analysis approach.
• Employs a mixed-methods, multiphase design.
• Collects qualitative data via focus group transcripts and quantitative data via surveys.

Main Results:

• Thematic analysis of qualitative data using Braun and Clarke's framework.
• Descriptive and inferential statistical analysis of quantitative data.
• Identification of strengths and existing support mechanisms for managers.

Conclusions:

• Generates evidence to guide organizations in improving support for mid-level managers.
• Aims to enhance managers' capabilities in leading frontline staff.
• Highlights the critical role of competent mid-level managers in high-quality patient care.