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Advancing Equitable Ambulatory Telehealth Through Dashboard Development.
Leah R Meisel1, James P Marcin1,2, Zhong Wu1
1Center for Health and Technology, University of California Davis, Sacramento, CA, USA.
Telemedicine Reports
|August 29, 2024
Summary
A new telehealth equity dashboard helps identify and track disparities in healthcare access. This tool supports quality improvement initiatives to ensure equitable ambulatory telehealth for all patient groups.
Area of Science:
- Health Services Research
- Digital Health Equity
- Quality Improvement Science
Background:
- Telehealth can improve healthcare access by overcoming geographical, time, and financial barriers.
- However, ambulatory telehealth adoption has widened access gaps for marginalized populations.
- Addressing healthcare access inequities requires data-driven quality improvement strategies.
Purpose of the Study:
- To describe the development and validation of a telehealth equity dashboard.
- To provide a tool for health system leaders, providers, and staff to identify and track telehealth access inequities.
- To promote equitable ambulatory telehealth access across diverse patient groups.
Main Methods:
- Development and validation of a novel telehealth equity dashboard.
- Utilizing data feedback systems for ongoing monitoring and assessment.
- Iterative implementation, assessment, and adaptation of quality improvement interventions.
Main Results:
- A telehealth equity dashboard has been developed and validated.
- The dashboard is available for use within a health system to monitor telehealth access.
- The system aims to identify and track disparities in ambulatory telehealth utilization.
Conclusions:
- Telehealth equity dashboards are crucial for quality improvement in healthcare.
- Data-driven feedback systems can help advance telehealth equity and accessibility.
- Lessons learned can inform the development of similar systems in other healthcare organizations.
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