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How new pharmacists handled COVID-19 misinformation: A qualitative study
Journal of the American Pharmacists Association : Japha
|September 2, 2024
Summary
New pharmacists navigated COVID-19 vaccine misinformation by evaluating sources and patient willingness to learn. They responded to all misinformation, adapting their approach based on the specific arguments encountered.
Area of Science:
- Pharmacy Practice
- Health Communication
- Vaccine Science
Background:
- New pharmacists (PharmD graduates 2020-2021) entered the workforce during the COVID-19 pandemic.
- They faced challenges with patient-driven misinformation and evolving roles, including vaccine administration.
Purpose of the Study:
- To describe new pharmacists' experiences handling COVID-19 vaccine misinformation from patients.
Main Methods:
- Semi-structured interviews with PharmD graduates from two universities.
- Interviews utilized the Hearing, Understanding, Interpreting, Evaluating, Remembering, and Responding model and WHO algorithm.
- Deductive thematic content analysis was employed for data analysis.
Main Results:
- Thirteen interviews were conducted with pharmacists in diverse settings (independent, chain, long-term care, ambulatory/hospital).
- Misinformation encountered aligned with WHO-identified anti-vaccine arguments.
- Pharmacists used evaluation skills, interpreted patient communication, and responded to all misinformation, with varied mechanisms.
Conclusions:
- Findings provide a baseline for understanding new pharmacists' health misinformation management.
- Informs recommendations for health misinformation management strategies.
- Identifies areas for enhanced training in pharmacy education.
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