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Establishing an Evaluation Indicator System for User Satisfaction With Hypertension Management Apps: Combining
Yunfan He1, Han Chen2, Peng Xiang3,4
1Center for Health Policy Studies, School of Public Health, Zhejiang University, Hangzhou, China.
Journal of Medical Internet Research
|September 3, 2024
Summary
Hypertension management apps show low user satisfaction globally. Improvements are needed in app functionality, reliability, and cost-efficiency for better blood pressure control.
Area of Science:
- Digital Health
- Health Informatics
- Mobile Health
Background:
- Hypertension management apps (HMAs) offer potential for blood pressure control but often yield suboptimal results.
- A user satisfaction evaluation system is crucial for enhancing HMA design, functionality, and user-centric recommendations.
- Improving HMA effectiveness relies on understanding user needs and app performance.
Purpose of the Study:
- To systematically collect and analyze data on HMAs and user reviews from the US and China.
- To investigate app usage patterns, functional characteristics, and factors influencing user satisfaction.
- To develop a user satisfaction evaluation indicator system for HMAs to guide improvements.
Main Methods:
- Descriptive statistical analysis of HMA development status in the US and China.
- Application of the task-technology fit model to assess alignment between app functions and user needs.
- Utilization of the analytic hierarchy process to construct a user satisfaction evaluation system for HMAs.
Main Results:
- Fewer HMAs and user reviews were observed in China compared to the United States.
- Less than 5% of analyzed apps exceeded an 80% demand fulfillment rate.
- Overall user satisfaction with HMAs was low in both countries.
Conclusions:
- US HMAs require enhancements in advertising, data synchronization, and reliability.
- Chinese HMAs need improvements in cost-efficiency and compatibility.
- Developing targeted improvements can significantly boost HMA user satisfaction and effectiveness.
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